Masseria del Borro

Naples (Naples)

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Total reviews: 4

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it Lack of seriousness. ,  08/05/2012

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Review made by:  Giuseppe

Review:

Beautiful location, quiet, nice view. Rooms acceptable. The manager or owner and professionae little unserious. Booking telefonocamente the cost of a double was 60 euros, but when payment was sought figure of 80. Beware of telephone booking!
(Translated with Google Translate)
» [Masseria del Borro] reply: Dear customer I wanted to contact her to return the twenty euros, but I had no address telefonico.Mi noticed the error the next morning, but you had already left the room. The person who answered the phone, which is responsible for anything) has misapplied the price of the low season, while the guardian who knows the prices shown on the tariff and the tariff applied on the site of the high season. (May high season) If I want to kindly contact will provide to send the transfer for the difference. Sincerely Carolina Lubrano
(Translated with Google Translate)
Setting and surroundings:
Accommodation:
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Restaurant:
Period of stay:
4/2012
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it how to lose points for 20 euros ,  13/09/2010

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Review made by:  valentina

Review:

a nice place in the countryside, although located in the city, good food, waiters available, were lost when I went to pay and my two year old daughter who only ate half a serving of penne with tomato, advance warning that he would not eating nothing so nothing was taken for her at the table, the holder of the account charged me the whole meal which provides child:
-Appetizer of prosciutto and mozzarella (not had)
- Penne with tomato sauce
- Steak and chips (not had)
I was not a good business strategy for the ladies ......
(Translated with Google Translate)
Period of stay:
9/2010
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us Promises ,  11/08/2010

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Review made by:  Robert Rainard

Review:

In the midst of the confusion of Napoli the property offers safety and security. Both were welcomed.

However, the mold in the room was addressed by turning the air conditioner down to 18 C. The breakfast consisted of packaged broken hard bread, white bread and generic Nutella (and very nice apple butter).

The promise of a 5% discount if a copy of the Agriturismo page was provided was strongly rejected. No discussion was allowed. There is no honor in such situations.

Finally, information could habe been provided on the area and warning of the drive up the one-land trash covered dirt road required a deep breath.

It was an acceptable if disappointing experience. It is photogenic.
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Reply:

Dear Mr Rainard,
We apologies for what has happened, it has been the very first time that a customer did not approve the cleaning of rooms that has been always a high standard.
We also apologies about the 5% discount becouse the person to whom you payed the bill to was not aknowleged about it becouse usually when The bill is payed with the 5% Coupon, we do apply the discount.

Best regards,
Masseria del Borro
Period of stay:
8/2010
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it An oasis in the middle of the city ,  24/11/2008

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Review made by:  Giovanni

Review:

We spent a wonderful weekend.
Recommended by a friend, we came across a reality almost out of the ordinary! In a city like Naples so chaotic, I did not think to find a structure so close to the center, but so far away from the hustle and bustle. The rooms are very comfortable and nice, the property is hospitable and kind.
We hope to come back so soon!
I love Naples
(Translated with Google Translate)
Period of stay:
11/2008
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