Opinions and reviews on Prato degli Angeli at Monterenzio (BO)

FQ

Fabio quadrelli

November 2013

2

Poor

I expected much much more. before dinner pasta with meat sauce + roasted second dinner pasta with meat sauce + roast dinner crepes third green + a pasta with meat sauce .... + 4 sliced ??breakfast biscuits coffee and tea wellness area with a sauna at 30 degrees and festive atmosp... Read more

Reply from the host

Mr. Q. he traveled with his wife and two young girls of 16 years, coming to visit us during the All Saints. Unfortunately it happened to us on one occasion a bit 'special: the girl who runs the farm has had a child in those days, so the farm is liable for 2 problems: - no variance of a second course in menu of the second day of stay - "climate party in the country" (or simply arrival of some people who have come to find the little baby). But what the company would like to point out to Mr. Q. are the following aspects: - sauna at 30 °: incorrect information. The ns sauna can operate in 2 modes, namely Finnish and bio sauna. The Finnish sauna has a temperature of 90 °, while the bio of 60 °. Usually it is our custom to ask the majority of the customers who frequent the spa, the type of heat they prefer. - Would like to clarify that it has always been asked such guests as they were and if there were any problems or failures to report: we care about the satisfaction of our customers and we always ask for feedback on the spot, just to meet all their needs. In particular we remember perfectly that he had asked several times to the wife of Mr. Q. if everything was all right and do not hesitate to report any deficiencies or problems. The response of the lady has always been: everything is fine, the place we really like, we had a great time and will definitely be back. Now, reading this commentary we remain a bit amazed, because aside from our real error, as described in point 1 (for which we renew our apologies) we never found dissatisfaction or discontent that would justify this bad review. Fortunately, we have other reviews that talk about us as people willing and ready to meet the demands of customers, so we are not afraid of also receiving negative reviews, as long as justified by real motives. Tips for the reader - if you go to a place and do not hesitate to confront the problems encountered with the managers or whoever takes their place. It can happen to anyone of making mistakes, but if the errors, failures or outages are reported in a timely manner will avoid resentment or discontent situations like this. - In a real farm is in close contact with the managers, because the farm has inherent in it a condition of hospitality that is sharing moments, traditions, emotions. If you prefer a ratio of detachment and coldness you have the wrong site, I think it is better to look for a hotel.
(Translated with Google Translate)

A

Anna

September 2013

10

Amazing

a beautiful place to spend a nice relaxing stay, great food and fabulous hospitality
(Translated with Google Translate) Read more

JF

Joana e Fabrizio

August 2013

10

Amazing

The peace and tranquility that me and my boyfriend got in this farm is unique not to mention the courtesy, kindness and hospitality that Elisa and her family gave us. The structure is magnificent and always spotlessly clean. Their food is very good and healthy! I highly recommend... Read more

F

Fabrizio

August 2013

10

Amazing

Before holiday at a farm and it was a wonderful experience. They offer everything what they promise, tranquility and relaxation in a warm and surrounded by greenery. Great food, friendly and professional staff. Beautiful relaxation area with swimming pool and whirlpool. Will defi... Read more

A

Andre

April 2013

10

Amazing

Place in a very calm and green landscape, this farm was all'alteza of our espetative: eranno the 2 rooms very spacious and spotlessly clean, very nice and acoglienti. The staff is very kind and atento. The excellent cuisine. Our 4 year old daughter has felt at home, my wife, ... Read more

Agriturismo Prato degli Angeli