Agriturismo Monferrato nel cuore

Sreada Foei, 8, 10020 Casalborgone (Turin)

Setting and surroundings
9
Activities and facilities
9
Accommodation
8,6
Restaurant
8,4
N
TO
September 2020
10
Amazing
I left home perplexed and I left Monferrato in my heart with a tear...I would say that I don't need to add anything else except: who goes in the woods can't expect luxury but only nature, a healthy life, hospitality, respect...all qualities that for those who live like me... Read more
Stay: 9/2020
Traveller: Single
Holiday: Relaxing
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
A
Alessandra
September 2020
10
Amazing
We spent four days in this wonderful place with my family and my old dog...it's a wonderful place surrounded by nature where you can rediscover feelings and emotions that you can't find in the city! With the other guests you immediately establish a friendly and sunny rela... Read more
Stay: 8/2020
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
N
Nathalie
August 2020
9
Excellent
We spent four days in Montferrato and we liked it very much. We were welcomed by David who speaks French and is a real storyteller. Swimming pool, archery, cycling, ping pong are at our disposal, not forgetting the orchard where we can pick the fruit. There are also pigs (Justin ... Read more
Stay: 8/2020
Traveller: Families with children
Holiday: Children welcome
Setting and surroundings
9,5
Accommodation
8
Activities and facilities
9,5
Restaurant
8,5
A
Alessandra
July 2020
4
Mediocre
Anti-Covid measures completely non-existent (guest registration not carried out) cleaning leaves something to be desired, towels and toilet paper provided under constant stress, little attention to the guest. There is no lock in the attic. The swimming pool, neglected, is open to... Read more
Stay: 7/2020
Traveller: Groups of friends
Holiday: Relaxing
Setting and surroundings
8,5
Accommodation
5
Activities and facilities
7
Restaurant
4
Reply from the host
Agriturismo Monferrato nel cuore answers
Hi Alessandra, maybe I'm not surprised to read your negative reviews wherever you can write them... As I have already had the opportunity to reply elsewhere, you can not please everyone, but let's go with order.
I hosted you as a group, a group of 7 girls who wanted to party. And you celebrated for two days!
The registration of the guests takes place, and for your group I had a reference name that I can use for any need, respecting the privacy regulations. We don't wear the mask (like you do!!!) because we have 70,000 square meters of space at our disposal and we can maintain safety distances without problems. We respect those who do not like physical contact, in fact someone in your group asked not to be greeted "touching" and so it was.
I don't think that cleanliness leaves anything to be desired: it is a structure immersed in greenery, with open spaces not only in contact with nature, but literally immersed in nature. Insects, spiders, spiders, pine needles, dust, ...: even cleaning continuously, are elements that are always found. If guests and children enter the rooms with wet feet and wet costumes and leave their footprints on the floor... well, it's a pleasure for us! Often the children (or the guests) have fun without paying too much attention to the "damage": on the other hand, you too have celebrated and broken something, but it was absolutely no problem! Maybe we are used to the perfection of shopping malls, the green of golf courses and the perfect apples of supermarket counters: all this does not exist spontaneously in nature, and the choice to take refuge in less fake places, which do not use selective herbicides, which do not spray DDT everywhere, should be a conscious choice. I think there are thousands of facilities more suited to your needs, and I'm sorry you came here instead of finding something more appropriate to your life-style. You see, there are plenty of towels and toilet paper and you don't need to ask for them all the time: we even provide the laundry room where we keep an endless supply of toilet paper, so that guests can take it without feeling embarrassed to ask for it: but maybe some steps and the hospitality we have here wasn't congenial, because you preferred to clog the toilet with paper handkerchiefs and at 4 a.m. an intervention was necessary: good thing we don't have the keys, otherwise it would have been more difficult to intervene!
The part that I understand the least is the lack of attention for the guest: we pamper everyone and try to make everyone feel at home (okay, your house is definitely cleaner ...), but it should be clarified that we are not a big hotel with room service and conciergerie ... and then I do not know if in every structure where you go find the manager willing to go to get pizzas (free) at the pizzeria that does not do home service: it is not significant of the attention we give to guests?
The lock: we do not use locks, in any room. Despite this we host families with small children, ladies and girls who come alone to spend a few days of relaxation. Everyone approves and welcomes this mode, made safe by the configuration of the spaces themselves and the continuous presence of guests and staff able to "guard" the areas. Even without a lock your most precious possessions have been safe without you realizing it: even your (or your) virtue has never been in danger: maniacs are kept away... ??
I'm sorry you found the pool neglected: it's our pride and 99.9% of guests appreciate it. Some appreciate it so much that they take pictures of themselves in the pool... ah, no, sorry, that was you! ??
I also understand little the 4su10 that elsewhere you attributed to the restaurant: consider that we do not feed!!!
In short, I'm sorry that you didn't get along well and I will try to be more attentive to the guests, all of them, even those who arrive in groups and (apparently wrongly) I think they prefer the attention of their friends rather than those who work in the structure. I will treasure your criticism and I will work to improve every aspect you have highlighted, although I believe I will never put locks and concierge service, they do not belong to me. In the same way, maybe you could select more carefully the places to spend your mini-holidays: I'm sure that the photos, the comments and the inevitable phone calls and contacts before booking make the spirit of the place clearer.
Finally a prayer: here at my place you pay at check out. That is, you pay when you leave. It is so because if something doesn't like it, if something doesn't work, if something hasn't gone according to expectations, there is always the last lifebelt of "don't pay", to ask for a discount, to talk about what happened. I put (and we all put here) the human relationship of business first. I'm not interested in doing business, not like a hotel or a golf club. I'm interested in people being serene, having a good time at home. I'm interested that there is a return to the human relationship, to dialogue. It is therefore a defeat for me to see my guests prefer to take refuge behind a distant negative review instead of expressing "vis à vis" difficulties that emerged during their stay. I am there, I am always there for my guests (guests, not clients!) and I will work to achieve excellence even for groups like yours. But we won't necessarily have to test our compatibility in the future: I'm sure there are facilities much closer to your needs...
A sincere embrace
David
(Translated with DeepL Translate)
V
Viviane
January 2020
9
Excellent
A typical Piedmontese rural place where we could relax in the sauna at sunset. Our friendly host helped us to have a very nice stay in his domain and its surroundings.
(Translated with DeepL Translate) Read more
Stay: 12/2019
Traveller: Families with children
Holiday: Short stays
Setting and surroundings
9
Accommodation
8
Activities and facilities
9
CS
Cleo Saran
October 2019
10
Amazing
We enjoyed our week at Monferrato nel cuore so much!!! The host Davide is such a special person. He made our Familytrip just perfect. He is so fond with kids. He allowed them to work with him with his tractor and excavator and feed the cute pics. He gave us the best tipps for ice... Read more
Stay: 10/2019
Holiday: Children welcome
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
C
Cristiano
March 2019
9,5
Excellent
Room, reception, hospitality, passion, ideas, attention to detail, food, all simply at the top. Visitors because it's really worth it. Cristiano, Daniela and Aurora.
(Translated with DeepL Translate) Read more
Stay: 3/2019
Traveller: Families with children
Holiday: Great food/wine
Setting and surroundings
10
Accommodation
9,5
Activities and facilities
10
Restaurant
9,5
V
Varsha
February 2019
10
Amazing
My husband and I got married a few years ago, it was BEAUTIFUL, the owners kind and helpful, attentive and nice, David is great and we found ourselves at home!!!! Absolutely recommended!!!!
(Translated with DeepL Translate) Read more
Stay: 7/2018
Traveller: Couples
Holiday: Romantic
Setting and surroundings
9
Accommodation
9
Activities and facilities
9
Restaurant
9,5
M
Marisol
January 2019
9
Excellent
We had a great couple of days in the little romantic house. There are plenty of activities to do and Davide is a great host; helpful and attentive to our needs without being intrusive. The private sauna in the evening is panacea that I recommend to everyone. The breakfast is not ... Read more
Stay: 1/2019
Traveller: Couples
Holiday: Adventure
Setting and surroundings
10
Accommodation
8,5
Activities and facilities
10
Reply from the host
Agriturismo Monferrato nel cuore answers
Thank you for your compliments Marisol!
(And thank you for not writing that the shower was momentarily blocked while you were taking the shower!)
I'm glad you had fun... and I had fun too: I reached my goal of hearing you scream during the lap on the quad! :-)
I hope to see you soon: we still have to take the tour on the historic bus in search of the best wineries and... and still have not found the magic masks!
See you soon
David
(Translated with DeepL Translate)
M
Miriam
August 2018
10
Amazing
We looked for a location close to home for 2 days of relaxation ... Found here '... Without long lines on the highway ... Congratulations to Davide and his family for the organization and original ideas! thanks for the welcome and kindness !!!
(Translated with Google Tr... Read more
Stay: 7/2018
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
Reply from the host
Agriturismo Monferrato nel cuore answers
Thanks Miriam! You have been 'special' too, and I sincerely hope to see you again soon! David
(Translated with Google Translate)
FN
FABIENNE NEVEU
July 2018
7,5
Good
welcome, Davide is very caring; the setting is superb, close to the forest and its legend of 10 masks! Fruit picking in the orchard is possible without waste. the pool is very nice, there are many areas for relaxation including a terrace in the trees ... in the distance a beautif... Read more
Stay: 7/2018
Traveller: Families with children
Holiday: Artistic-cultural
Setting and surroundings
9
Accommodation
7
Activities and facilities
7
Restaurant
7
Reply from the host
Agriturismo Monferrato nel cuore answers
Thank you Fabienne!
(Translated with Google Translate)
S
Stefano
July 2018
10
Amazing
Beautiful farmhouse in the hills of Monferrato, a wild but not wild place where you can find contact with nature and forget the daily stress. Davide is an excellent landlord, kind for nothing intrusive and really a lover of his work and life (we know a lot to do with children). P... Read more
Stay: 6/2018
Traveller: Families with children
Holiday: Children welcome
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
Reply from the host
Agriturismo Monferrato nel cuore answers
Urca Stefano! You make me really move and almost almost convinced me to take a holiday at my house! ;-) Thanks for the kind words and the secret that children have fun here is 'simply because' the brats amuse me a mess and ... and I was a child too, even if with white hair! Thanks again Davide
(Translated with Google Translate)
TS
Tania Sicilia
July 2018
10
Amazing
The property is immersed in the enchanting valleys, in close contact with nature, with all the comforts you can have, a swimming pool, large spaces, a wonderful orchard, courtyard animals, spacious and well-kept rooms, clean and welcoming ... .. which say highly recommended .... ... Read more
Stay: 6/2018
Traveller: Families with children
Holiday: Sports
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
Reply from the host
Agriturismo Monferrato nel cuore answers
Thanks Tania! It's always nice to receive kind words ... At this point I can only offer you a beer by the pool at the first opportunity: when you come back to see me? : - * Davide
(Translated with Google Translate)
L
Lorenzo
June 2018
10
Amazing
Ideal place to spend a day relaxing .. Davide is a great host
(Translated with Google Translate) Read more
Stay: 6/2018
Traveller: Large groups
Holiday: Fun
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
Reply from the host
Agriturismo Monferrato nel cuore answers
Hello Lorenzo, this time you relaxed, the next I take you canoeing on the Po or take a ride with the quad, so 'we also move a bit' of adrenaline! David
(Translated with Google Translate)
M
Matteo
June 2018
10
Amazing
All great. Lovely place, swimming pool and clean rooms, the manager Davide always available for suggestions. I highly recommend this farm !! thank you!
(Translated with Google Translate) Read more
Stay: 6/2018
Traveller: Couples
Holiday: Fun
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
8
Reply from the host
Agriturismo Monferrato nel cuore answers
Hi Matteo, thanks for the review! I am convinced that this place is welcoming and special because we are lucky to have exceptional guests that make every stay unique! Come back to visit us, we are halfway between Turin and Milan and if it were to serve we can pick you up at the Chivasso train station with our new super 7-seater bus from 1970, so you do not even have to worry about getting the car ! See you soon! David
(Translated with Google Translate)
Loading
Farmhouse added to favorites
Farmhouse removed from favorites