Agriturismo Arcudaci

Via Sp44 n.3 (Autostrada A29 Uscita Segesta- Km.4,5), Bruca 91012 Buseto Palizzolo (Trapani)

Setting and surroundings
8,9
Activities and facilities
8,4
Accommodation
8,8
Restaurant
8,6
GL
Gian Luca Cassanelli
August 2012
10
Amazing
Warm welcome and familiar at the same time professional and discreet, brand-new and perfectly maintained, spacious, well-equipped modern rooms simple, beautiful and pleasant pool bio, adattisima both adults and very young children, with two tanks. Food and wine genuine quality. P... Read more
Stay: 7/2012
Traveller: Families with children
Holiday: Children welcome
Setting and surroundings
10
Accommodation
8
Activities and facilities
8
Restaurant
10
PG
Philippe GORCE
August 2012
2
Poor
A new farm near Segesta. Rooms are very simple but services are quite insuffisant for the price: they do not make the room and change towels only ounces a week. The restaurant is quite good but very expensive (30 € / pers) for appetizer, pasta and fruits. The swimming pool h... Read more
Stay: 8/2012
Setting and surroundings
2
Accommodation
2
Activities and facilities
2
Restaurant
2
Reply from the host
Agriturismo Arcudaci answers
We apologize for the dissatisfaction you said, despite our high availability and commitment to make your stay enjoyable. We believe that this review is due to a reaction to complaints from the conduct of our staff by guests ....... we respond to analytically: a) rooms: the room towels are changed every three days (as is notified in advance when booking), which can be followed by other changes on request from the guests. b) restaurant: the cost of € 30 (perhaps the customer had forgotten to write in the comments) that included drinks with a choice of "high-quality white wine in the bottle / water / coffee and liqueur. c) pool: salt water (biological) is definitely not dirty but treated in a natural way ..... d) broken seats: one of the guests (adult) was revoked by our staff (very politely) for some behaviors: 1) the guest felt need to lie down -with all the dirty shoes on the table-"made of braided ropes" (the pool), which is considered unattractive by the guests, and 2) the same person (over 95 kg.) was seen by our staff repeatedly standing up on the table by the pool (not understanding the need) ... so as soon as the guest went to the room, the staff proved that the baby had been damaged but the same could be used by other guests. At this point it was only pointed out (in a polite / kind) that involuntarily (so to speak) the bed was broken .... that was not followed by any request for reimbursement.
(Translated with Google Translate)
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