Agriturismo La Collina delle Stelle

Dear guest, Thank you for the criticism to "favor" of our facility. E 'useful for us to deal with conflicting opinions, because it serves as a stimulus to further improve in an area as "personal" as rural tourism, where everyone idealizes the holiday on your point of view. I think it will be important also to make the comparison between your point of view and that, of an entirely different perception of the guests who left a comment before Lei. We would like to respond to your comments trying to be helpful to other potential clients , because we understand very well that it is not easy for travelers to be informed about regulations governing the agri-tourism activities, but we must respect them. - PRIVACY: We understand your objection, because it's important to feel "safe" in their room, being able to move freely, away from prying eyes and ears. We just want to point out that you have booked accommodation consisting of bedroom, living room with sofa bed and bathroom for your family of 2 adults and 2 children. In such systems, like in apartments with more rooms, the division between an environment and the other is "only" with a door. This is perhaps one of the few situations where there are no differences between the laws of urban farms with those of civilian homes. - Cleaning and linen: every farm follows a line of services for guests that varies depending on the level of the structure. There are facilities seeking to bring linens from home and others that shall replace more or less frequently during the stay. We stand in the middle-top of this gaduatoria as we replace the towels every 4 nights and the bed every 7 nights. Obviously being confirmation of the above is specified. In fact she has asked that the towels were changed daily and we, by way of exception, we have accommodated your needs without asking for no extra charge for additional service. As for cleaning the rooms, we have proposed and carried out the daily cleaning of rooms and bathrooms as included in the price. - FITNESS AREA: hardly a farmhouse is characterized by having within it a fitness area. Nevertheless we decided to use a small space, that is available on the web site and in the video, for people who did not hesitate to keep in shape by riding a view of the valley in a simple and modest. For equipment failures, whenever we are notified, we will immediately restore them to. - WELLNESS AREA: With regard to internal access to well-being we have to agree with you when he says that some of the guests rooms ("Classic" and "Family") should go outside and come in from another house to achieve the wellness area. Again we have highlighted in the difference in the booking form and type of rooms, however, also on the site is fully explained for each residential unit. The opening hours from 15.00 to 20.00 we set them according to guests' requests and the knowledge that we are not placed in a spa, but we are a farm. Despite what you will find a Finnish sauna, turkish bath, an infrared sauna, a Jacuzzi on the panoramic terrace, sitting area, tea room and experience shower. From 21.00 onwards, above all, guests staying in the "Junior Suite" can have the exclusive wellbeing of the whole area for the night (at an additional cost), so we can not extend further opening of the dovbbiamo because customers have the time to clean the rooms before 21.00 and machinery. - BREAKFAST: In our farm we offer mainly home-made desserts (cookies, cakes and jams) as yogurt, cheese, cold cuts, fruit, juice, butter, honey, eggs and bread. Hot beverages such as coffee, tea and cappuccino are served at the request of customers and made at the time. We try to stick as closely as possible to the laws of the Tuscan farmhouses and then give priority to customers who appreciate craftsmanship and authenticity in the preparations. - HIKING TRAILS: Thank you too for letting us know that some indication is no longer in place. Every year we provide to restore the signs of the routes and we will not fail again. In addition we will improve the layout of the paths that we provide our guests with the intention to help them not get lost in the woods. - PAYMENT ON ARRIVAL: Our company, as more and more operators are, when it receives the deposit to confirm booking, send to prospective clients a voucher which is specified that upon arrival you will pay the balance due, but any extras will be counted at the end of the holiday. Do you think that foreigners often than not, prefer to pay in advance. Of course there are exceptions that prove the rule, as in your case that, having arrived in the late hours, has not paid the balance of living it 'on the evening of arrival, it' much less in the next few days and then performed including the balance of Extra on the day of departure. And 'our commitment, investment each year, the company is doing, give priority to solving at least 80% of reports made by customers, so some of the observations of this will certainly be taken into account to better serve our guests well if you do not agree with the tone. On this occasion the same thank you. Sincerely.
(Translated with Google Translate)