Agriturismo Goccia di luna

Località Serra Partucci, 06019 Umbertide (Perugia) Code 4 Girasoli

How are reviews collected?
9,4
Excellent
(47 reviews)
Setting and surroundings
9,6
Activities and facilities
9,4
Accommodation
9,4
Restaurant
9,2
N
D.
August 2012
2
Poor
Location of the farm Drop of moon very beautiful, in only two: Lack of air conditioning, and rudeness of the mistress of the house.
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Stay: 8/2012
Traveller: Couples
Holiday: Fun
Setting and surroundings
10
Accommodation
2
Restaurant
6
Reply from the host
Agriturismo Goccia di luna answers
After reading the negative judgment I phoned them to ask their guests as our attitude or concern to them was not acceptable: 1. The fact that it offered them coffee when they came in person to see the structure? 2. Having allowed a pair of them to enter the facility (restaurant, swimming pool, services) at 6.30 am (check-in is in the early afternoon) and have them delivered and offered breakfast room, at that time occupied from other guests, to 11.30? 3. Having prepared the lunch ladies (service not normally offered by us) and served as the aggradava where, thus opening up the kitchen and the restaurant just for them? 4. Have offered, as usual with all our customers, a snack at the pool? 5. Allowing them to stay within our farm until the day of departure at 15.00, being able to make free use of swimming pool and the park (check-out is scheduled within the hours 10.30)? 6. Be due to the car I go to greet them already moving toward the exit because the ladies have not bothered to come to greet me or my husband? To these questions the lady has contacted said they were rude because when they had been swimming in the pool and eating in the garden (approx 14:00 hours), I asked not to deposit their bags in the living room: I point out that the lady I had not even asked where could leave the luggage but had precipitated themselves into the living room area, where at that time I was cleaning the floor. If all this is to be rude, then yes, they are, for me it was a lack of respect on their part of the work of others. One last thing: when a customer chooses a structure that does not offer air conditioning, can not indicate this as a negative point: the choice he has, then perhaps you should define in advance what his needs, then book a hotel suitable. Sincerely, Sara
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M
Marco
July 2012
10
Amazing
Beautiful place ..... Pampered to excess, just returned with much pleasure, highly recommended .... ????????????
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Stay: 7/2012
Setting and surroundings
10
Accommodation
10
Activities and facilities
10
Restaurant
10
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